1. This website is operated by Rover Infosystems Pty Ltd(referred to as we, our, or us). “Rover AI” is a registered business name under Rover Infosystems Pty Ltd.
2. Our website is available at www.roverai.com.au and may also be accessed through other addresses or channels.
3. By using our website or services, you agree to these Terms & Conditions and our Privacy Policy (available on our website). If you do not agree, please stop using the site immediately.
4. We may update these Terms at any time by publishing the revised version on our website. Please check back regularly. Information on this site may change without notice, and we are not responsible if any content is inaccurate, incomplete, or outdated.
5. We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our site in line with these Terms. Any other use requires our written consent.
6. You must not, directly or indirectly:
– Break any law or infringe legal rights, including privacy rights.
– Defame, harass, threaten, or offend others.
– Interfere with other users.
– Tamper with, damage, or transmit viruses to our site.
– Send unsolicited messages (spam).
– Help others do any of the above.
7. You may not use our site, services, or content in any way that competes with our business.
8. By using our services, you acknowledge and consent that calls, voice interactions, and related communications may be recorded and transcribed for service delivery, quality assurance, compliance, and training purposes. If you do not consent to recording or transcription, you must not use the services.
9. Content on our site is for general information purposes only. It does not consider your individual circumstances and is not professional advice. We make no guarantees about its accuracy or completeness.
10. Some interactions with our services may be conducted through an AI-powered voice assistant. While we aim for accuracy, the AI may generate responses that are incomplete, outdated, or incorrect. You acknowledge that the AI assistant does not replace professional, legal, financial, or other specialist advice, and you should not rely solely on its responses when making decisions. To the fullest extent permitted by law, we disclaim liability for any loss or damage arising from reliance on AI-generated outputs.
11. Unless otherwise stated, all rights in our site and its content belong to us or are licensed to us. You must not copy, distribute, alter, or create works based on our content without permission.
12. If you post or upload content (“User Content”), you grant us a worldwide, royalty-free, perpetual, transferable licence to use, display, copy, adapt, and share that content.
13. You are solely responsible for the User Content you share. You confirm that:
– You own it or have the right to share it with us.
– It does not infringe others’ rights or break any laws.
14. We may remove User Content at any time at our discretion.
15. Our site may link to third-party websites. We do not control, endorse, or take responsibility for their content. Please check their suitability yourself.
16. Our services may rely on IT providers worldwide. To the maximum extent permitted by law, we are not responsible for any issues, losses, or outages related to those services.
17. We may suspend or discontinue all or part of our site at any time without notice. We may also block users at our discretion. We are not liable for any loss caused by such actions.
18. We make no warranties that our site or content will be:
– Accurate, reliable, or suitable for a purpose.
– Available without interruption or errors.
– Free from viruses or secure.
– You use our site at your own risk.
19. To the fullest extent permitted by law, we are not responsible for any loss, damage, or expense (direct or indirect) from using our site, services, or content.
20. To the extent that liability cannot be excluded by law, our liability is limited to the total fees paid by you to us for the services in the 12 months immediately preceding the claim.
21. You agree to indemnify us against any loss, damage, or expense we incur due to your use of our site or breach of these Terms. This obligation continues even after these Terms end.
22. We may suspend or terminate your access to the services immediately if you:
– breach these Terms;
– fail to make payments when due;
– misuse the services;
– use the services in an excessive, abnormal, or unauthorised manner that places an unreasonable burden on our systems or affects other users; or
– if we reasonably believe suspension is necessary to protect our systems, other users, or to comply with legal obligations.
23. Our services are provided for normal, reasonable business use. You must not use the services in a way that is excessive, abnormal, or inconsistent with the intended purpose of the services.
Excessive use may include, but is not limited to:
– making or receiving an unusually high number of calls or interactions compared to typical business usage;
– automated or programmatic use that is not authorised by us;
– activities that place an unreasonable burden on our systems or negatively impact other users.
24. We may monitor usage patterns to ensure compliance with this Fair Use policy. Where we reasonably determine that your use is excessive or unfair, we may:
– restrict, suspend, or terminate your access; or
– require you to move to a higher service tier or pay additional charges.
We will endeavour to notify you before taking such action, unless immediate suspension is necessary to protect our systems or comply with legal obligations.
25. We may use anonymised or aggregated call transcripts and recordings to improve, train, and develop our AI systems. These materials will not be used in a way that identifies you or your customers.
26. We may end your access to the site at any time without notice. Certain obligations (e.g., liability limits and indemnities) will survive termination.
27. If a dispute arises, the party raising it must notify the other in writing with details and a proposed solution. Senior representatives must meet within 7 days to attempt resolution. If unresolved within 21 days, either party may refer the matter to court.
28. If any part of these Terms is unenforceable, the rest will remain valid.
29. These Terms are governed by the laws of Victoria, Australia. You submit to the exclusive jurisdiction of Victorian courts.
30. Our site may be accessed outside Australia. We do not guarantee compliance with overseas laws. If you access it abroad, you are responsible for complying with local laws.
31. For questions or notices, please contact:
Rover Infosystems Pty Ltd
ACN 689 682 611
Email: hello@roverai.com.au
Last updated: 20 August 2025
