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Privacy Policy

This Privacy Policy explains how Rover Infosystems Pty Ltd (“Rover”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our services. It also sets out your privacy rights and how the law protects you.

By using our website or services, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

1. Interpretation and Definitions

  • Account – a unique profile created for you to access our services.
  • Affiliate – any entity that controls, is controlled by, or is under common control with Rover.
  • Company – refers to Rover Infosystems Pty Ltd (ACN 689 682 611, registered in Victoria, Australia).
  • Cookies – small files stored on your device to improve website functionality and track usage.
  • Country – Australia.
  • Device – any device capable of accessing our services (e.g., computer, mobile phone, tablet).
  • Personal Data – information relating to an identified or identifiable person.
  • Service – our website and related services provided by Rover.
  • Service Provider – third parties who process data on our behalf (e.g., analytics, hosting, IT support).
  • Third-Party Social Media Service – platforms like Google, Facebook, Instagram, LinkedIn, or X that allow login or data sharing.
  • Usage Data – information automatically collected when you interact with our services (e.g., IP address, browser type, visit duration).
  • Website – www.roverai.com.au and any related domains.
  • You – the individual or entity using our services.

2. Information We Collect

Personal Data

We may collect personal information such as:

  • Name, email, and phone number
  • Address details (street, city, state, postcode)
  • Account login information
  • Payment or billing details (if applicable)
  • Call Records, Transcripts, and any other business or enterprise data,
  • Your customer’s data that becomes available by way of you availing our sites and services.

Usage Data

Automatically collected data may include:

  • IP address and device information
  • Browser type, version, and activity
  • Time and date of visits, pages viewed, and time spent
  • Mobile device identifiers and app usage data

Information from Third-Party Social Media Services

If you sign in via social media (e.g., Google, Facebook, LinkedIn), we may collect your linked profile information, such as name, email, or contact list, with your consent.

Cookies and Tracking Technologies

We use cookies and tracking tools (e.g., web beacons, tags, scripts) to:

  • Enable core functionality (session management, login security)
  • Remember your preferences (e.g., language, login details)
  • Track site usage and performance
  • Deliver personalised experiences

You can control cookies through your browser settings but disabling them may affect site functionality.

3. How We Use Your Information

We may use your personal data for the following purposes:

  • Service delivery – to provide, maintain, and improve our services.
  • Account management – to administer your user account.
  • Contract performance – to deliver purchased products or services.
  • Communication – to contact you via email, phone, SMS, or app notifications about updates, security, or support.
  • Marketing – to send you offers, news, and events (unless you opt out).
  • Customer support – to respond to your enquiries and requests.
  • Business operations – for audits, analytics, mergers, sales, or restructures.
  • Legal compliance – to meet regulatory obligations.

4. Sharing Your Information

We may share your personal data in the following cases:

  • With service providers (e.g., IT, analytics, payment processors).
  • With affiliates or business partners to offer related services or promotions.
  • For business transfers, such as mergers or acquisitions.
  • For legal reasons, if required by law, court order, or government request.
  • With your consent, for any other purpose you authorise.

5. Data Retention

We keep your personal data only as long as necessary for:

  • Providing services
  • Meeting legal obligations
  • Resolving disputes
  • Enforcing our agreements

Usage data is generally kept for shorter periods unless needed for security, functionality improvements, or required by law.

6. International Data Transfers

Your information may be processed outside Australia where privacy laws differ. We ensure adequate safeguards are in place to protect your data when transferred internationally.

7. Your Privacy Rights

You have the right to:

  • Access and request a copy of your data
  • Correct inaccurate information
  • Request deletion of your data (unless we must retain it by law)
  • Withdraw consent for marketing communications
  • Restrict or object to certain processing activities

To exercise these rights, contact us at hello@roverai.com.au.

8. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe your child has provided personal data, please contact us so we can delete it.

9. Data Security

We use industry-standard security measures to protect your personal data. However, no internet or electronic storage method is 100% secure, and we cannot guarantee absolute protection.

10. Links to Other Websites

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal information.

11. Explicit Consent for Call Recordings & Transcripts

By using our services, you acknowledge and consent that calls, transcripts, and related communications data may be recorded, processed, and stored for service delivery, training, compliance, and quality assurance purposes.

12. Third-Party Data Processors

We use trusted third-party platforms to deliver our services. These providers process personal data on our behalf under strict contractual agreements and are bound to protect your information.

13. Data Storage & Location Transparency

Your data may be stored or processed in Australia, the United States, or other jurisdictions where our cloud providers and service partners operate. We implement safeguards such as contractual obligations, encryption, and compliance with international data protection standards.

14. Customer Data Responsibility

If you provide us with personal information relating to your customers or third parties, you are responsible for ensuring that you have obtained the necessary consents or legal basis to share that data with us.

15. AI & Automated Decision-Making Disclosure

Some communications may be facilitated through automated AI voice assistants. While these systems are designed to provide accurate and helpful responses, they do not replace professional advice. You acknowledge that certain interactions are automated.

16. Data Breach Notification

n the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.

17. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective once posted on our website, with the “Last updated” date amended. If changes are significant, we will notify you via email or website notice.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Rover Infosystems Pty Ltd
Email: hello@roverai.com.au
Website: www.roverai.com.au

LAST UPDATED: AUGUST 20, 2025